Refund and Returns Policy

Effective Date: [2023/03/24]

Introduction

Thank you for shopping with Nashopy store. We want you to be satisfied with your purchase. This Refund and Returns Policy outlines the terms and conditions for returning products and obtaining refunds.

Eligibility for Returns

Unopened Items: We accept returns for unopened and unused products within 14 days of delivery.
Defective or Incorrect Items: If you receive a defective or incorrect item, please contact us within 3 days of receipt for a replacement or refund.
Hygiene Products: Due to hygiene reasons, we do not accept returns for products that have been opened or used, unless the item is defective or incorrect.

Return Process

Contact Us: To initiate a return, please contact our customer service at [Your Contact Email] with your order number and a brief explanation of the issue.
Return Authorization: We will provide you with a Return Merchandise Authorization (RMA) number and instructions for returning the item.
Shipping Costs: You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Tracking and Insurance: If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Refunds

Processing Time: Refunds will be processed within 3 business days of receiving the returned item. The refund will be issued to the original payment method.
Partial Refunds: If only part of an order is returned, a partial refund will be issued based on the returned items.

Exchanges

Availability: We do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order for the desired product.