If your order hasn't been shipped, you might be able to change the address in your account's order details. If it's already processed or shipped, changes might not be possible. Contact customer service for help in such cases.

Contact us immediately if you receive damaged goods, and provide photos as evidence. We usually offer returns, exchanges, or refunds.

If the expected delivery date has passed and you haven't received your goods, check the order status and tracking information first. If that doesn't help or if you suspect the package is lost, contact us with your order number for assistance.