Effective Date: [2023/03/24]
1. Introduction
Thank you for shopping with Nashopy store. We want you to be satisfied with your purchase. This Refund and Returns Policy outlines the terms and conditions for returning products and obtaining refunds.
2. Eligibility for Returns
- Unopened Items: We accept returns for unopened and unused products within 14 days of delivery.
- Defective or Incorrect Items: If you receive a defective or incorrect item, please contact us within 3 days of receipt for a replacement or refund.
- Hygiene Products: Due to hygiene reasons, we do not accept returns for products that have been opened or used, unless the item is defective or incorrect.
3. Return Process
- Contact Us: To initiate a return, please contact our customer service at [Your Contact Email] with your order number and a brief explanation of the issue.
- Return Authorization: We will provide you with a Return Merchandise Authorization (RMA) number and instructions for returning the item.
- Shipping Costs: You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- Tracking and Insurance: If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
4. Refunds
- Processing Time: Refunds will be processed within 3 business days of receiving the returned item. The refund will be issued to the original payment method.
- Partial Refunds: If only part of an order is returned, a partial refund will be issued based on the returned items.
5. Exchanges
Availability: We do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order for the desired product.
6. Non-Returnable Items
The following items are non-returnable:
- Products that have been opened or used.
- Personalized or custom-made items.
7.Changes to This Policy
We may update this Refund and Returns Policy from time to time. Any changes will be posted on this page with the updated effective date!
8. Contact Us
For any questions or concerns regarding returns or refunds, please contact us at:
- [86-15019578124]
- [hello@nashopy.com]
- [Shenzhen Juejinren Technology Co., Ltd.]
- [No. 2 Xinhe Street, Ma’antang Community, Bantian Street, Longgang District, Shenzhen]